Terms & Conditions
Last Updated: September 7th, 2026
By visiting our site and/or purchasing an item from us, you are engaging in our “Service” and agreeing to these Terms of Service (“Terms”). Violation of these Terms may, at our discretion, result in us terminating your account and/or access to our Service. These Terms apply to all site users, including but not limited to customers and vendors. We reserve the right to refuse the use of the Services to anyone for any reason at any time.
We may update, change, or replace any part of these Terms of Service at any time. The most current version of the Terms can be reviewed here. If we make significant changes to the Terms, we will update the “last updated” date at the top of this page. It is your responsibility to check this page periodically for changes. Your continued use or future use of the Services constitutes your acceptance of these changes.
Definitions
“Company,” “we,” “our,” or “us” in this document refers to Collo LLC.
“Service” or “Services” refers to our website, getcollo.com, and any product created by Collo LLC.
“You” or “your” refers to the people or organizations that own an account with, have accessed, or have purchased one or more of our Services.
Account & Website Use Terms
We are not liable or responsible for any loss or damage from your failure to maintain the security of your account and/or password.
You may not transmit any code of a malicious or destructive nature to the site, including but not limited to worms, viruses, trojan horses, ransomware, spyware, or bloatware.
You may not use the site or its content for any unlawful purpose, including but not limited to soliciting others to participate in unlawful activities, breaking local, state, or federal regulations, or infringing on the intellectual property of us or any third party.
You may not use the site or its content to harass, abuse, defame, disparage, or discriminate against any person on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability, or to submit false or misleading information, collect or track the personal information of others, or spam, phish, or scrape the site.
You represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given consent to allow any minor dependents to use our Services. Users under the age of thirteen (13) are prohibited from all Services.
A violation of any of these Terms may result in immediate termination of your Services. We reserve the right to terminate use of the Services at any time, at our discretion.
Product & Service Terms
We reserve the right to change product prices, descriptions, and images without notice, and at any time.
We reserve the right to discontinue any part of the Service, including any product, without notice, and at any time.
We reserve the right to limit our products or Services to any person, geographic region, or jurisdiction in accordance with federal and state laws.
We reserve the right to correct any errors, inaccuracies, or omissions related to prices, descriptions, images, promotions, sales, shipping costs, shipping times, availability, or offers.
We reserve the right to cancel any orders if the information in the Service or website is inaccurate, including already-placed orders.
We reserve the right to limit the quantities of any products or Services that we offer.
You may not use our products for any illegal or unauthorized purpose.
You may not violate any laws of your jurisdiction while using our Service, including but not limited to copyright law.
Services are subject to return, exchange, and shipping in accordance with our Shipping & Returns Policy.
Your submission of personal information via the website or Service is governed by our Privacy Policy.
Product Use & Cosmetic Disclaimer
All products including hydrocolloid patches are cosmetic in nature and are intended for general skincare use only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition, and are not a substitute for professional medical advice. If you have a skin condition, allergy, or medical concern, please consult a licensed physician or dermatologist before use. Product results vary by individual, and we make no guarantees regarding specific outcomes from the use of our products. Discontinue use and consult a doctor if irritation, redness, or an allergic reaction occurs.
Accuracy of Information
We are not responsible if information made available on the site is inaccurate, incomplete, or outdated. Content on this site is provided for general informational purposes only and should not be relied upon as the sole basis for a decision. We reserve the right to modify site content at any time, but have no obligation to update any information.
Third-Party Links & Tools
The site may contain links to third-party websites or make available third-party tools that are not owned or controlled by us. We are not responsible for the content, accuracy, products, or practices of any third-party site or tool, and your use of them is at your own risk. Review the applicable third party’s own terms and privacy practices before engaging with them.
User Comments & Feedback
If you send us comments, suggestions, ideas, or other submissions, you agree that we may use, edit, publish, and distribute them without restriction or compensation to you. You are solely responsible for the content and accuracy of anything you submit, and you agree it will not violate any third party’s rights or contain unlawful, abusive, or malicious material.
Disclaimer of Warranties; Limitation of Liability
The Service and all products and content delivered through it are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that use of the Service will be uninterrupted, timely, secure, or error-free. To the fullest extent permitted by law, Collo LLC and its directors, officers, employees, affiliates, agents, contractors, and suppliers will not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind — including lost profits, lost revenue, or lost data — arising from your use of, or inability to use, the Service or any product, even if advised of the possibility of such damages. Where a jurisdiction does not allow this limitation, our liability will be limited to the maximum extent permitted by applicable law.
Indemnification
You agree to indemnify, defend, and hold harmless Collo LLC and our officers, directors, employees, agents, contractors, and suppliers from any claim or demand, including reasonable attorneys’ fees, made by any third party arising out of your breach of these Terms or your violation of any law or the rights of a third party.
Dispute Resolution
Any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, or validity thereof, will first be attempted to be resolved informally by contacting us at the email below. If a resolution cannot be reached informally, both parties agree that any remaining dispute will be resolved through binding arbitration on an individual basis, and not as a class or representative action, in accordance with the rules of the American Arbitration Association, to the extent permitted by applicable law. Nothing in this section prevents either party from bringing an individual action in small claims court.
Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy and Shipping & Return Policy, constitute the entire agreement between you and Collo LLC regarding use of the Service, and supersede any prior agreements or understandings, whether oral or written. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict-of-laws principles.
Contact Us
For any questions about these Terms, please contact:
support@getcollo.com
Collo LLC • 4539 N. 22nd St., Ste. R Phoenix, AZ 85016