Shipping & Returns Policy
Last Updated: September 7th, 2026
Definitions
“Company,” “we,” “our,” or “us” in this document refers to Collo LLC.
“Service” or “Services” refers to our website, getcollo.com, and any product created by Collo LLC.
“You” or “your” refers to the people or organizations that own an account with, have accessed, or have purchased one or more of our Services.
Order Fulfillment
We do our best to keep our inventory counts accurate, but occasionally an item may sell out before our system catches up. If that happens on your order, we’ll ship what’s available right away and reach out about the rest. You can choose to wait for a restock or get a refund for that item.
Processing time: Orders ship out within 2–3 business days of purchase. We typically fulfill Monday through Friday and do not ship on major U.S. holiday.
Out-of-stock items: If something in your order is backordered, we hold the rest of your items and ship the full order together once it’s back in stock.
Shipping
Your shipping cost is calculated at checkout based on your order’s weight and your delivery address. Shipping is charged with your final order price. Once your order ships, you’ll get a tracking link by email.
We ship to all U.S. addresses, including P.O. boxes (via USPS) and APO/FPO military addresses (via USPS). We do not currently ship internationally.
Destination Average Delivery Time (After Shipping)
4-11 Business Days
If you need to change your shipping address, reach out before your order is shipped and we’ll update it. We cannot update addresses once your order is shipped.
If your package hasn’t arrived within the estimated window, email support and we’ll look into it with the carrier.
Returns & Exchanges
If a first-time order isn’t working out for you, here’s how to send it back:
Requests must be made within 30 days of delivery. Because of the nature of our products, we can only accept returns of items that are still sealed in their original packaging. Once a product has been opened, we’re not able to accept it back for resale.
Return shipping is on the customer, and you’ll need to arrange your own carrier. Once we receive and inspect your return, we’ll issue store credit for the value of the returned goods (original shipping charges aren’t refundable) and confirm by email.
Warranty Claims
If something arrived damaged, defective, or incorrect, we will fix it.
Email us within 30 days of delivery with your order number and a description (photos help speed things up).
We’ll send you a prepaid return label, or reimburse your return shipping cost if you ship it yourself.
Once we receive the item, we’ll process your claim within 7 business days.
You choose the resolution: a refund to your original payment method, store credit, or a replacement (subject to availability).
Taxes
Sales tax is automatically calculated and applied at checkout based on your shipping address.
Cancellations
Orders can be cancelled any time before they are shipped. Just send us an email. Once an order has shipped, our standard return process applies instead.
Contact Us
For any questions about these Terms, please contact:
support@getcollo.com
Collo LLC • 4539 N. 22nd St., Ste. R Phoenix, AZ 85016